CAREERS
Dispatch/Customer Service
Digital Print Solutions is looking for a Dispatch/Customer Service to join our team in Macedonia, Ohio and Nashville, TN.
Summary
Answer and direct incoming phone calls. Perform routine clerical and administrative functions such as placing supply orders, dispatching service calls, organizing and maintaining paper and electronic files, or providing information to callers.
And here’s the best part: we don’t believe in replacing equipment just for the sake of it. Instead, we blend the latest technology, late-model systems, and your existing gear to create a smart, custom-fit solution. Our goal? Build client relationships that last a lifetime — not just close short-term sales.
This is a full-time position.
Essential Duties and Responsibilities:
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Service Dispatch coordination for multiple branch offices.
- Place supply orders that come in via phone
- Maintain customer satisfaction, handle inquiries, and direct customers to the appropriate persons according to their needs.
- All other duties assigned.
Competencies:
- Comfortable on the telephone
- Multi-tasking skills
- Logical decision-making skills for Dispatch organization for multiple branch offices
- Competent in basic computer skills, Excel, Word and an online customer service database
DPS Benefits:
- Competitive salary (base salary + commission)
- Medical, Dental & Vision Benefits
- 401(k) plan
- Holiday and Vacation pay